Privacy Policy
01 Who We Are
This Privacy Policy explains how Your Legal Consultancy Ltd, trading as ClearVisa.co.uk, collects, uses and protects personal data when you visit our website at www.clearvisa.co.uk.
| Data Controller | Your Legal Consultancy Ltd (trading as ClearVisa.co.uk) |
| Company No. | 16232657 (England & Wales) |
| ICO Reg. No. | ZB875819 |
| Address | Office 9030, 321-323 High Road, Chadwell Heath, Essex RM6 6AX |
| info@clearvisa.co.uk | |
| Telephone | +44 20 3397 2255 |
This policy applies to data collected through our website only. If you are a client receiving immigration advice services, a separate Data Protection & Confidentiality Policy applies to your client data.
02 What Data We Collect
When you visit or interact with our website, we may collect the following:
| Data Type | How Collected |
|---|---|
| Name, email address, telephone number | Contact forms, enquiry submissions, newsletter sign-up |
| IP address, browser type, device type | Automatically via cookies and server logs |
| Pages visited, time spent, referral source | Analytics tools (e.g. Google Analytics) |
| Messages sent via contact/enquiry forms | Directly entered by the user |
| Appointment or consultation booking details | Online booking forms |
We do not knowingly collect personal data from children under the age of 16.
03 How We Use Your Data
We use the data collected through this website for the following purposes:
- To respond to your enquiries and provide information about our services;
- To arrange consultations or appointments you have requested;
- To send you information you have requested (e.g. newsletters or service updates) — with your consent;
- To improve our website, user experience, and service offering;
- To monitor and analyse website traffic and usage patterns (via anonymised analytics);
- To comply with our legal and regulatory obligations.
We do not use your data for automated decision-making or profiling, and we will never sell your data to third parties.
04 Legal Basis for Processing
| Responding to enquiries | Legitimate interests (to respond to you) / Pre-contractual steps |
| Booking consultations | Pre-contractual steps taken at your request |
| Marketing communications | Consent — you may withdraw at any time |
| Website analytics | Legitimate interests (to improve our website) — anonymised where possible |
| Legal / regulatory compliance | Legal obligation |
05 Cookies
This website uses cookies. Please refer to our separate Cookie Policy for full details of the cookies we use, their purpose, and how to manage your preferences. Cookies are used for:
- Essential website functionality;
- Analytics and performance measurement (with your consent);
- Remembering your preferences.
06 Sharing Your Data
We may share your data with trusted third-party service providers who assist us in operating this website, including:
- Website hosting and cloud storage providers;
- Email and communication platform providers;
- Analytics providers (e.g. Google Analytics — data is anonymised);
- Booking or scheduling software providers.
All third-party providers are contractually required to process your data only in accordance with our instructions and applicable data protection law. We do not share your data with any third party for their own marketing purposes.
07 Data Retention
| Enquiry / contact form data | 12 months from last contact, unless a client relationship is established |
| Analytics data | As per provider settings — typically 26 months (anonymised) |
| Consultation booking data | Deleted within 12 months if no client relationship is formed |
| Client data | Governed by our Data Protection & Confidentiality Policy — 6 years from file closure |
08 Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate data;
- Request erasure of your data (subject to legal obligations);
- Withdraw consent for marketing at any time;
- Object to or restrict certain processing;
- Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
To exercise any of these rights, please contact us at info@clearvisa.co.uk.
09 Data Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These include encrypted communications, secure hosting environments, and access controls. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.
10 Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the revision date shown at the top. We encourage you to review this policy periodically.